Luware nimbus reporting

Luware nimbus status Nim bus is made in Switzerland and used worldwide. Want to hop on the Nim bus? Not another dull product description.

Luware teams How can I submit a feature request? Any More Burning Questions? Don’t hesitate to contact one of our Luware Nimbus experts. They’ll be happy to help you in any way they can. First Name * Last Name * Company *.

Luware nimbus pricing Luware Nimbus ist eine Customer Service Suite für alle Anforderungen rund um die Kundenkommunikation. Wir bieten verschiedene ‹Editionen› an – sozusagen Funktionspakete – für Call Queuing & Routing und Recording; und wir werden bald weitere Lösungen für Vermittlerplätze und Contact Center lancieren.

Luware nimbus anleitung Luware Nimbus is one customer service suite for all requirements around customer communication. We offer different ‘editions’ – think of it as feature bundles – for Call Queuing & Routing and Recording; and we will soon launch further editions for Attendant Console and Contact Center.

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Nimbus Assistant. It doesn’t matter if it’s an inbound or outbound call and whether you were contacted through a service line or directly; the new Nimbus Assistant enables agents to provide an efficient and personalized service anytime. You don’t even need to have Luware Nimbus open.

Luware nimbus reporting The Luware Nimbus Contact Center uses the Teams client for all interaction handling and thereby allows users to work in any place, at any time, from any device with internet access. The gained flexibility for both employees and management paves the way for a hybrid workplace and facilitates staffing. This leads to higher agility in the customer.

Luware nimbus knowledge base Our solutions connect the dots in your application landscape and help you get the most out of the tools you already have. Elevate your Microsoft Teams experience with extended contact center and task-routing functionality. Unify your IT landscape and build end-to-end processes that deliver results. Capture, store, and analyze your conversations.

Luware nimbus enterprise routing The Contact Center module is different as it is based on skill-based rather than team-based routing. That means that calls are distributed to agents according to their skills, rather than on their affiliation to a service. To improve the reporting for the Contact Center, we have added the ‘agent role’, which differentiates between Service.